Mobile working and remote worker system access offers great business benefits but exposes new risks that need to be managed. You should establish risk-based policies and procedures that support mobile working or remote access to systems that are applicable to users, as well as service providers.
Source: National Cyber Security Council
Many of customers are turning to us to help them create new strategies to incorporate remote worker safety and productivity. The key elements of these new strategies include:
Unified Communications & Collaboration
Allowing users to jump into calls and meetings at any time from any device brings major customer care benefits and worker productivity. The ability to see your workers via a video call is also becoming a critical factor of remote workforce management. Finally integration with productivity applications like Microsoft and G suite is a must have in your UCC deployment.
Many workers who are new to this way of working have trouble adjusting and need support and encouragement. Being able to see you and them will enhance the work environment.
Mobile working and remote access extends the transit and storage of information (or operation of systems) outside of the corporate infrastructure, typically over the Internet. Mobile devices will also typically be used in spaces that are subject to additional risks such as oversight of screens, or the theft/loss of devices. Organisations that do not establish sound mobile remote worker and remote access practices might be vulnerable to a number of risks.
Productivity and Motivation
Working remotely is not new. Many companies have adopted a remote working policy for many years. However, recently there has been a significant increase in the number of companies that have been forced to consider the remote worker option.
Getting used to managing a remote workforce can be difficult. Working remotely for the first time can be stressful. Having the right tools to conduct business efficiently and effectively is vital if you want to get the most from your remote workers and want to avoid isolation, anxiety and burn out.