Managed Services & IT Support

Supporting and managing your IT systems can be frustrating, time consuming and a costly exercise without expert knowledge.

Even with the right resources it can be impossible to keep on top of the day to day processes that are integral to your company’s productivity.

Managed IT services are becoming increasingly popular with modern businesses, with everyone from small start-ups to large institutions reaping the rewards of putting their IT systems into the hands of trusted experts.

Partering with BLUE Profile gives you access to a team of dedicated experts who are able to respond to any issues quickly and efficiently.

This means you’ll be able to optimise your systems, use your resources more effectively and focus on the day to day activities that matter most to you- without having to worry about IT or pay for an expensive in-house team.

We’ll take the time to get to know you and understand the needs of your organisation, identifying your business challenges to create bespoke support services that work around you, not the other way round!

Benefits of a managed support service:

  • Proactive Problem Management to identify and prevent recurring issues
  • Patch Management process reducing downtime and potential security vulnerabilities
  • Access to highly qualified and experienced technical resources
  • Cost effective service with added flexibility to expand support at any given point
  • Increased service levels and faster response times
  • Improved network performance and minimising downtime
  • Leading IT service management tools and processes

We offer flexible, affordable managed IT support options to suit your budget and needs:

  • Service Helpdesk
  • Telephone & Remote Support
  • 24x7x365 Monitoring of Critical Systems
  • Fully outsourced Managed IT Support
  • Co-operative 2nd-3rd Line Support
  • 24×7 Remote Monitoring Only
  • Pre-Paid Monthly / Draw-Down Support
  • Preventative Maintenance Services
  • Break/Fix Contracts (supported by 3rd party)

ManagedServices

  • Save money – working to reduce costs and predictability
  • Save time – many solutions give you times back by simply being newer, but as your trusted advisor we can work with you as a broker for other business requirements to alleviate time constraints
  • Increase Efficiency and Agility – new technologies and solutions providing more business efficiency and greater agility for your future growth

We believe in building relationships that last, so we’re committed to delivering on our SLA’s and providing an outstanding service at all times.

Whether you’re looking for a total management solution or a pay as you go option, BLUE Profile has got every step of your IT support covered.

Interested in our other services? We can help with IT Consulting,  IT Infrastructure, Security and Cloud Solutions